This means the Hub is on, but your WiFi isn’t. Did nothing, just the same solid white light. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). The virgin media connect app says I have no pod connected. Forgot username?. Possibly not activated properly call. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. The Power light illuminates, and the connection network light will start to flash amber. If you need any further help with this, please let us. Virgin Mobile. Hi, My virgin WiFi Hub 3. Virgin Media Hub 5 Light Status Overview. White power light is on and Internet lights are blue. . hub4 light goes from solid white to flashing white. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Blue flashing light happens during the provisioning stage on a reboot. on 29-06-2023 20:28. The red ight has been on constantly for 12 months. No lights are on. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. If it’s flashing green, it’s starting up. Now, disable both WPS options and click on save. They ran some tests and said we had connectivity - 5444401. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Green power light is flashing and WiFi light is green. First installation and flashing green light. Flashing white: The Hub 4 is starting up. Wait for the hub lights to stop flashing, this can take up to 5 minutes. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. same for disney etc. Go to router location and sure enough, flashing red light indicating no internet connection. Here is a handy guide to the light on your Hub 5. The box has a flashing red light which wasn’t there when it was installed (it was green). I can find my WiFi network and connect with it. White light on. No devices are working after waiting a good 20 minutes. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. The power light should turn solid white when it’s ready to go. Otherwise nothing has changed. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. - checked all cables, switches etc for loose connections. Flashing white light – This means the Hub is booting up. Replace virgin media hub 3. I'm not sure what else i can do to fix this any help would be amazing. Section 2: Virgin Media Hub 4 Lights 2. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. All of a sudden my connection was lost so i check up on the box and its a white solid light. This light flashes green when the Hub's downloading a software update. 5. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. First instance, outage in the area, took a good 16 hours to fix. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. This could mean that you have a bad connection in your home. How to pay my Virgin Media bill. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. on 17-01-2023 11:31. Hi, My virgin WiFi Hub 3. Tudor. If it’s flashing green, it’s starting up. When I connect a laptop to the router directly it doesn't recogni. Mark as New; Bookmark this message; Subscribe to this message;. That's the 4th disconnect while I have been using it, since i. Telewest wall socket: no visible power to be switched on. The WAN light indicates the connection between your Hub and the Virgin Media network. WPS/Virgin Media button on your Hub until the lights start blinking. on 31-12-2022 12:53. the hub is still flashing green lights 24 hours now. 0 Kudos. Browse. 4 and 5GHz. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Flashing white: The Hub 4 is starting up. Virgin media wifi booster problem. Tried this 3 times to no avail. Please try the below : • Turn the power switch off on the back of the Hub. We are very sorry for the issues you are experiencing with the Hub. Verizon router, flashing white light turns greenon 01-12-2022 23:05. The Virgin Media Hub 5 light at the front let's you know what is g. Running the diagnostics and it says the cable is. Had my hub 3 swapped for a hub 5 four days ago. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Broadband. Need help ASAP. Aware that this could be a software update, I left it for a few hours. on 07-01-2023 14:46. Options. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Tudor. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. There are separate lights for the 2. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. This worked! Thank you. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. Switch on the power button. It has done for over a couple of hours now. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. My Virgin Media App. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Changed the router, everything was fine. Hub 4 Flashing Blue light L8tonn. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Options. Regards . Phone. The more speed your Hub gets, the more your WiFi can do. We would like to show you a description here but the site won’t allow us. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. I even left it off by the wall overnig. Green Light. Wait a few minutes for the Hub to clear its settings and reboot. 1 Power Light. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The pod breath either blue or green sometimes white. Yellow flashing light on Hub 5. Flashing Red: Uh-oh, there’s a problem. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. Hi . White light on. It didn't solve the issue. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Security matters. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. But my wifi is not working. Check in 2 places. For the 2nd time in the space of a few days I've got a flashing hub. Any attempt to reset or hard reset it have failed and. We would like to show you a description here but the site won’t allow us. Add the additional booster. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. The green light might be flashing because of a faulty link. If you’re using a splitter, make sure that’s firmly connected, too. 1 ACCEPTED SOLUTION. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). Please - 5425686. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. on 06-12-2021 12:09. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. 2 Internet Light. is there a problem with the connection or is th. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Virgin Phone Switchover. Then relocate it to halfway between the hub and the blackspot. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Try calling the equipment activation number they may be able to help. Try restarting your Virgin Media box. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). I had a power cut last night and since it happened my hub displays a solid white light. Joining in. Hi All, I have a Hub 3. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Solid white: The Hub 4 is powered on and working correctly. I have checked the service status in my area and it says no issues. 02-02-2023 02:25 - edited 02-02-2023 02:25. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. The slow pulsing typically lasts up to 10 minutes before turning off when ready. 1) Access your hub on 192. Select Apply changes. Mumfordd04. The power light will remain on. Green power light is flashing and WiFi light is green. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. It has been flashing for days. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. Had my Internet completely drop. It might flash or change colour when you first turn the Hub on or after a restart. This light flashes green when the Hub's downloading a software update. My Virgin Media App. Contact Virgin Media support. It’s white when everything is working as it should. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Table of Contents. The power light at the bottom of the device is the only light that should shine if everything is working normally. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If the power button is flashing amber your hub is in recovery mode. Options. on 30-09-2020 17:56. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. on 09-12-2022 14:59. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. Step 1. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. It should then pulse slowly as it connects to your Hub. The light went normal at first, solid white, then flashing white, and then it turned flashing green. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Check the router panel/diagnostics and it’s reporting everything is fine. You can use a pen or paper clip to do this. Travelinsoul. This morning found I had no internet connection. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. A Virgin Media hub’s white light has a special meaning. Go to solution. Channel Optimisation must be left on. If you’ve got a permanent red power light. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. also pin reset. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Internet LED. The information provided by some here isn't quite correct. They switched me over and told me I couldn’t use the old hub, annoyingly. Options. The Power light is the first light you should look at. About 9. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. It has done for over a couple of hours now. Switched On Families. My internet connection went off last night. A flashing red power light signals that there’s an issue that needs addressing. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. com If it’s red, this indicates that there’s a problem with your WiFi connection. Make sure that the cable is well connected to the splitter. A flashing red power light signals that there’s an issue that needs addressing. I’m a. hub 5 flashing blue light. Reboot the broadband Hub. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). 1 into your browser. - pressed reset button for 15 seconds. HUB 4 broken. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Same issue as. 3. Hi Prg21, Thank you for your post and welcome to the forums. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. All Rights Reserved Options. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Try calling the equipment activation number they may be able to help. A week later. We would like to show you a description here but the site won’t allow us. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. on 27-06-2022 07:59. Close. The power light of the Virgin Media Hub 3. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. on 19-09-2023 03:59. 4Ghz and 5Ghz Wireless networks. 2 – Wait for 1 to 2 minutes. Solid white, dimmed: Everything’s okay. . These lights are: Power: This light will be solid white when the router is powered on. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The light codes on the Virgin Media 4 hub are the same as the Hub 5. . When it’s in modem mode, it’ll be magenta (pink). Flashing White. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Have an orange light showing on hub box and intermittent Internet access. This is why I suggested the pinhole reset and checking if the hub has access to the network. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. 02-02-2023 02:25 - edited 02-02-2023 02:25. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Hey, Just after some advice. This means the Hub is on, but your WiFi isn’t. Options. Middle – Ready (green/blue). Flashing Red – Updating firmware. Bottom – WLAN (green/blue). Hub 5 Flashing Red Light. Hub has suddenly started flashing white and now flashing red. Options. When the power light is solid white, it indicates that the hub is on and working correctly. Sorry to hear that you're having concerns with the flashing light on your hub 5. When he installed it he said the red light (that’s now flashing red) must be green. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Section 3: Virgin Media Hub 5. No matter what I do the original pod won’t connect to the hub wirelessly. ). It’s best out in the open. No light: WiFi is disabled. Flashing white light: When the Hub is booting up, it displays a flashing white light. no activity at all on the LAN ports. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. hub4 light goes from solid white to flashing white. My phone picks up the connection while its flashing white. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). I followed all the instructions to restart and reset the hub 5 still i see flashing red light. One blue/red light behind the wireless button on the front panel. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. Connect the white cable properly to the Virgin media wall socket. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Flashing red light – It explains there is an issue with the telephone system; check all the connections. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Will the pod still work or does it have to be 1 single network. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. Alternatives to Super Hub 2 routers. Check the Hub Power Supply. The Virgin Media Hub lights can tell you a lot about its status. It’s just a yellow light remaining. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. but no change. Just got a solid white light and nothing would change, resetting etc. 4 to 2. It may be stuck in an update loop. Since Friday morning I have been having intermittent issues with my internet/hub 4. Step 2. . Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. It’s likely to be a loose connection in your home. Blue flashing light, no amount of resetting or restarting is fixing it. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. 0. As per headline noticed that the internet is a bit hit and miss. Options. 1 ACCEPTED SOLUTION. Hub disconnects. 3. Super hub - Status lights and control buttons. 2. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. It will then start flashing orange and white as it tries to connect to the TalkTalk network. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. Otherwise, go over the instructions again before contacting support. If the light is red, it means there is an issue with your internet connection. WiFi Light. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). White through to light orange are acceptable. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. This means the hub has power to it, however, it isn’t getting WiFi signal. If you’re using a splitter, make sure that’s firmly connected, too. - checked all cables, switches etc for loose connections. Logging into the advanced settings (IP address in browser) says internet has registration failure. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the. Depress the pinhole switch for a timed 60 seconds then release. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. The SSID must be password protected. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. On the other hand, red flashing lights may be a sign of trouble. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. Doesn't matter where I plug it, near or far from the router. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Virgin Media. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. I have a Hub 4 but I have 2 separate networks for 2. The technician just changed the hub and the same issue is happening. Tuning in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Then unplug your Pod and back in again. A guide to the lights, reading from top to bottom, can be found below. Call the equipment activation number they may be able to help. See where. If you’re using a splitter, make sure that’s firmly connected, too. The WiFi Booster will start copying your Hub’s details. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete.